Non WordPress Need assistance for Chat and Talk. How change possition from left to right, and how to queue the chat.

[shdw8888]

Hellow..
i would like to ask an config or assistance to change the possition the chat from left to right and set up the queuing of the chat so that all agent can answer the chat...
right the chat setup for 1 agent only and need to transfer for available agents,..



Thank you

 

[Constantinos Constantinou]

Hello @shdw8888 ,

This is the guide if you are in a non-WordPress environment:
https://www.3cx.com/docs/manual/live-chat/
The position is set by defining the position via the respective CSS.

You will define the chat to the queue friendly name (where you will have only 1 agent) and that user as soon as he initiates the chat with the website visitor, will act accordingly.

For the WordPress environment, the guide is the following:
https://www.3cx.com/docs/manual/live-chat/

 

[shdw8888]

Hello @shdw8888 ,

This is the guide if you are in a non-WordPress environment:
https://www.3cx.com/docs/manual/live-chat/
The position is set by defining the position via the respective CSS.

You will define the chat to the queue friendly name (where you will have only 1 agent) and that user as soon as he initiates the chat with the website visitor, will act accordingly.

For the WordPress environment, the guide is the following:
https://www.3cx.com/docs/manual/live-chat/

Good Day thank you for reply.
How about if ihave a 20agent need to received an chat from our client or costumer.. is that possible to appear also to them.

 

[Constantinos Constantinou]

You have to configure the "party" property to be the Click2Talk friendly name of the queue with those 20 agents.
PRO license is required for Queues.

I hope that I get right your question.