Not able to get Server Side Tab under CRM Integration

[ganeshevate]

In 3CX Management Console,

In Setting, under CRM Integration there is only Client Side but Server Side not available. What should to do for it? Attaching screenshot with the same.

 

[Saqqara]

What license version of 3CX are you running, I believe you need Pro or Ent license for this function

Expand Office Productivity - https://www.3cx.com/ordering/pricing/

 

[ganeshevate]

What license version of 3CX are you running, I believe you need Pro or Ent license for this function

Expand Office Productivity - https://www.3cx.com/ordering/pricing/

Version 16 and changed to Pro but still not getting Server Side

 

[Saqqara]

On the front screen of 3CX management console does it say 'Professional' under license in the information window

You could also try refreshing your license Settings - License Settings - Refresh License Key Information.

Reboot of server ?

 

[ganeshevate]

Showing Activation Failed 16.0.8.9

I refreshed but still the same

 

[Evolute IT]

Showing Activation Failed 16.0.8.9

I refreshed but still the same

Run a firewall checker and make sure it's all green.

This could be:
- Internet not working
- Firewall blocking outbound
- DNS not working

Where is the PBX hosted?

 

[ganeshevate]

Got this message before getting logged in to Management Console,
Warning!
Your license key is not activated! Login to the Management Console > Settings > License and re-activate your key.
Facing issue while login as well. Every time i need to install 3CXPhoneSystem.

Under Information

IP Address - Error IP Address Mismatch
License Activation - Failed
Maintenance Expiry - Expired

• resolving 'stun-eu.3cx.com'... done
• resolving 'stun2.3cx.com'... done
• resolving 'stun3.3cx.com'... done
• resolving 'sip-alg-detector.3cx.com'... done
• testing 3CX SIP Server... failed (How to resolve?)
  • stopping service... done
  • detecting SIP ALG... failed (How to resolve?)
  • testing port 5060... used by '3CXPhoneSystem':8016 (How to resolve?)
  • starting service... done

 

[Evolute IT]

Is the license used on another system somewhere? Like a Hosted by 3CX or an old Google Cloud instance (we see that a lot.)

 

[Evolute IT]

Also, if you're on Linux, use the Dashboard > Terminal and do "ping activation.3cx.com" and make sure it works.

 

[ganeshevate]

Is the license used on another system somewhere? Like a Hosted by 3CX or an old Google Cloud instance (we see that a lot.)

No, Doing this first time

 

[ganeshevate]

Also, if you're on Linux, use the Dashboard > Terminal and do "ping activation.3cx.com" and make sure it works.

Using Windows

 

[Evolute IT]

Open a CMD and do the same ping command.

 

[ganeshevate]

Open a CMD and do the same ping command.

Request Time Out

 

[Evolute IT]

Check your internet configuration: DNS and such.

 

[ganeshevate]

I think first i need to activate the license key as 'Activation Failed'

 

[ganeshevate]

How can i activate license

 

[Evolute IT]

Your internet connection is on the Windows machine, not the 3CX software. The activation fails because it cannot reach the activation server.

You need to fix your internet (probably DNS or something) first and then the system will activate and you'll be able to use it.

Where is the PBX hosted? On-premise or Cloud?

 

[ganeshevate]

Your internet connection is on the Windows machine, not the 3CX software. The activation fails because it cannot reach the activation server.

You need to fix your internet (probably DNS or something) first and then the system will activate and you'll be able to use it.

Where is the PBX hosted? On-premise or Cloud?

i do not have idea about PBX, attaching first page on 3CX Management Console

 

[Evolute IT]

Okay, do you have access to the Windows machine hosting the 3CX PBX? Where it is installed.

If so, does that machine have Internet access (like, open Chrome or Edge and load Google.)

 

[ganeshevate]

I have not hosted 3CX PBX, I want to do this https://www.3cx.com/docs/dynamics-crm-integration/ So i installed 3CXPhoneSystem, Sorry i took your too much time but i do not know anything about 3CX.