Not able to input numbers when in a conference

[SalC]

While on a call, if you call another party and conference the call in, we are not able to enter any numbers if it's an automated system. This is important because we could be on a call and have to conference in another party such as an ISP and enter in information based off of the other call's information while the calls are in progress together.

What can be done to get this to work?
Thanks.

 

[leejor]

That is a known issue.
https://www.3cx.com/community/threads/dtmf-tones-in-a-conference.67034/

 

[Buffy]

We understand its a known issue but something needs to be done. We provide support for customers and when we have to conference in Internet Service Providers, not being able to navigate their menus does not go over well with customers or my agents.