Solved Not able to Make outbound

[amannick]

Hello Team

I am getting an error [CM303003]: There are no available outbound lines on gateway

How ever I configured everything working fine. I have more than 20 connection on same providers and others are working fine with same settings but this keeps giving same error. please help


Thanks
Aman

 

[JosIPVG]

Could you start with giving more info on how everything is set up?

• 3CX Version, e.g. Standard Annual 16.0.2.910
• Server OS, e.g. Debian 9 / Windows Server 2012 R2 / Raspberry Pi
• Is the 3CX Server Hosted and where? e.g. On-premises / Hosted in [AWS/Google/Azure/by 3CX]
• IP Phone Make/Model/Firmware version, e.g. Yealink T46U version 108.86.0.20
• Provisioning Method: Local / VPN / STUN / SBC ?
• Trunk Provider or VoIP Gateway Make/Model, e.g. AT&T SIP-Trunk / Grandstream GXW-4104
• Has the Firewall Checker passed: YES / NO ?
• Are custom Phone Templates being used: YES / NO ?

 

[YiannisH_3CX]

Hi Aman,

Are you using a SIP trunk provider or a Gateway? Also did you create an outbound rule for that SIP trunk or Gateway?

 

[amannick]

Hi Aman,

Are you using a SIP trunk provider or a Gateway? Also did you create an outbound rule for that SIP trunk or Gateway?

Hello

I am using Sip Trunk Provider and yes I did create the outbound rule.

 

[leejor]

How many simultaneous calls have you allowed on the trunk you created?

Have you checked the 3CX Activity Log to see if calls are being sent to your provider, and if not, if there is a failure reason, that you can use to troubleshoot?

 

[amannick]

Hi Aman,

Are you using a SIP trunk provider or a Gateway? Also did you create an outbound rule for that SIP trunk or Gateway?

Hi I regret the delayed response. But this issue was resolved. I had to change SIP creditionals and everything started working again.

 

[YiannisH_3CX]

Glad to see the issue has been resolved.