Not able to make outgoing calls

[najib]

Hello,

I am new to 3cx and i'm trying to make an outgoing call. I have created my sip trunk and it's up and registered, i have also created an outgoing rule to route calls trough my sip trunk. But i can't make the call and i get the following.

SIP Server/Call Manager ID: 12294
Call or Registration to 0033184180834@(Ln.10000@OVH) has failed. 91.121.129.23 replied: 403 not registered; from IP:91.121.129.23:5060

Do you have an idea.

Thanks.

 

[eddv123]

Hi najib,

According to your fragment it is not registered.

What type of trunk is it - IP Authenticated or Registration based ? if IP then it will show green regardless of whether it is actually registered or not, it does not matter.

 

[najib]

Hi,

Here is my trunk configuration, it is registration based.

 

[eddv123]

OK then I find it impossible how your trunk would be green yet you are getting a failed registration message. Does your firewall check pass for ports and SIP ALG ?

You may need to include the Proxy settings also and could try using the public ip "91.121.129.23" as a test.

 

[najib]

The firewall check didn't pass.

 

[eddv123]

Have a read in this case:

https://www.3cx.com/docs/ports/
https://www.3cx.com/docs/manual/firewall-router-configuration/