Not able to make phone calls

[platform29recruitment]

Hello,

Sorry I am not sure if this is the right forum but I am configured 3cx and I am able to get inbound phone calls on this but when I try and make an inbound phone call I am not able to. - I have configured this with twillo.

I have followed all the prompts but when I try and make an inbound phone call, it just disconnects and not able to.

 

[leejor]

Do you mean an outbound call?

Make use if the 3CX Activity log, to see how far your call is getting.

Does it match an outbound rule?

Is the call being sent to the provider?

Are the digits sent to the provider correct?

Is the provider rejecting the call for some reason? This could include send an invalid caller ID.

 

[platform29recruitment]

Hello,

Thank you for the reply - yes outbound calls. I am trying to test the system just by calling my mobile phone and it wont go through.

 

[leejor]

As I said...check the 3CX Activity Log to see how far the call gets.

Depending on the phone being used, it may even be an internal dialplan, that is blocking the call.

 

[YiannisH_3CX]

Also the Twilio configuration guide might help you check that you have everything configured correctly