Unsupported Not able to upgrade to V18

[amannick]

Hello Guys


I am not able to upgrade one of my 3CX instance to V!8 I have other instances which got upgraded in few clicks only but this one giving me hard time.

I have log as mention below any idea what should I do ?

Your 3CX Debian OS failed to update
3CX Phone System Management Console ID: 10012 08/15/2021 10:07:26 PM

Please help

 

[florink]

Well that log snippet doesn't say much. I'd suggest trying again. Make sure you don't log in back into the Management Console while the update is running. Wait like 10-15 minutes.

 

[Evolute IT]

You should be getting an email with a log file. Look at it and see if you spot any errors.

 

[Alphabetic]

Check your free disk space too.

 

[VasilisV_3CX]

Hi @amannick,

Did you manage to update to v18 this time or is this still giving you a error?

 

[NikosT_3CX]

@amannick can you PM me the Public ip address of the machine where you had this ?
Also, the upgrade failed or rolled back ?

 

[amannick]

Hello @NikosT_3CX and @VasilisV_3CX nope I have tried upgrading my 3CX instance to V18 multiple times but it never works. I waited for more than 45 mins but no luck

 

[NikosT_3CX]

@amannick as per our private chat, if your machine has IPv6 enabled, send me this please as with IPv4 I can not find anything.

 

[NikosT_3CX]

@amannick as per our private conversation, the main issue here is the following :
"Found an uncommon source list in /etc/apt/sources.list.d/: microsoft-prod.list - 0 [39m ::FAIL:: "

This is why your PBX never upgraded and always rolled back.
Remove this please and try again.

 

[amannick]

Hello Nick I removed it still I have issue

3CX attempted to update your 3CX Debian OS at ****t.my3cx.us from Debian 9 to 10 and failed.

 

[NikosT_3CX]

@amannick as we discussed last night on the private chat :
There was also one more source list which you removed :
Found an uncommon source list in /etc/apt/sources.list.d/: pgdg.list - 0 [39m ::FAIL::

Now you are getting this :

[33m====== [15:16:51] Preparation: Preparing 3CX Backup: /var/lib/3cxpbx/Instance1/Data/Backups/rescueBackupUpgrade.zip[39m
System.UnauthorizedAccessException: Access to the path '/var/lib/3cxpbx/Instance1/Data/Backups/rescueBackupUpgrade.zip' is denied.
---> System.IO.IOException: Permission denied
[31m[15:17] Preparation: Backup script failed. Exiting - 0[39m
::FAIL::


I would highly recommend to check the rights on that specific path where backup writes and ensure that they are like this :
root@nikos:/var/lib/3cxpbx/Instance1/Data# ls -ld Backups/
drwxr-xr-x 2 phonesystem phonesystem 4096 Aug 17 23:59 Backups/

 

[StefanW]

the system is no longer in a default OS configuration and therefore not covered by 3CX support anymore.

Take a backup of your current installation from the web interface, and restore this onto a new deployment clean deplyoment.