Not availble outside working hours 18.0 (Build 897)

[spaxxilein]

Hello,

i recognized that after the latest update my extensions are not availible anymore and calls are being transferred straight to voicemail, even tough i manually set the status to availible.

Anybody experiencing similar behaviour? This is really annoying because if i have to take a call outside of working hours the caller cannot reach me.

Regards,

spaxxilein

 

[spaxxilein]

Hello,

i recognized that after the latest update my extensions are not availible anymore and calls are being transferred straight to voicemail, even tough i manually set the status to availible.

Anybody experiencing similar behaviour? This is really annoying because if i have to take a call outside of working hours the caller cannot reach me.

Regards,

spaxxilein

Sorry - i actually solved the issue - the SIP incomming rules had the "Out of workhours forward to " - Mailbox. Thats why the current status of the extension was ignored.

It is very confusing that you can set the working hours:

1) Globally
2) Per Sip Trunk
3) Per Incomming rule
4) Per User

Regards,

spaxxilein

 

[Charles_3CX]

Hi there

Glad you solved your problem.

It’s always been this way with regards to office hours, just now with latest updates, you have to set the extensions office hours from under the webclient and not from the management console.

Oh and let’s not forget the new group hours settings available in u6