Not getting notification for the missed calls

[Mohamed.Shaheed]

I want receive email notification when a specific extension or a group. anyone can help me to set this up in v15?

 

[Saqqara]

For extension - Edit Extension - Options - tick 'Send email notification on missed call'

I have checked group settings, and it does not have this options.but the above may trigger the email.

 

[FS_Mathieu]

For a group, you can put the destination if no answer to a voicemail and then send the voicemail by email, but the customer have to record one :C

 

[Mohamed.Shaheed]

For extension - Edit Extension - Options - tick 'Send email notification on missed call'

I have checked group settings, and it does not have this options.but the above may trigger the email.

That means only extension owner is getting the mail notification? i want send it to the manager or someone else. is it possible?

 

[Saqqara]

That means only extension owner is getting the mail notification? i want send it to the manager or someone else. is it possible?

This is not possible

 

[FS_Mathieu]

What is your goal and your problematic @Mohamed.Shaheed ?

 

[Mohamed.Shaheed]

This is not possible

this bad, previous version 14 it was enabled. and emails getting without any issue.

 

[Mohamed.Shaheed]

What is your goal and your problematic @Mohamed.Shaheed ?

There is a Q created. i want send email alert to the department head. this is my goal.

 

[Saqqara]

Instead of using Groups, maybe look at queues - https://www.3cx.com/docs/manual/call-center-queues/

You can email the queue manager, in the event of a missed call. - Notifications tab under the queue

This function may be greyed out, depending on what version of 3CX you have - std, pro or ent. You need Pro or enterprise for these functions.

 

[Saqqara]

There is a Q created. i want send email alert to the department head. this is my goal.

Queues and Groups are different setups - what are you using.

 

[FS_Mathieu]

For a call queue, you go to the call queue you want, then Notifications and put what you want to notify to the manager(s).

 

[Mohamed.Shaheed]

For a call queue, you go to the call queue you want, then Notifications and put what you want to notify to the manager(s).

View attachment 11526

I have tried that but i am not getting the email. checked mail setting and there is no issue with connecting smtp server from the 3cx server.

 

[JohnS_3CX]

Hi Mohamed,

Set a queue manager extension, make sure the extension has an email defined of course.

Tick the boxes you need accordingly

 

[FS_Mathieu]

Try it with a different mail address which you're sure it receive emails correctly and put it clearly in the extension as John said