Not possible to transfer to number from contact list

[Rick-Arcus-IT]

We found an issue with the android and iOS clients. When we have an ongoing call in the clients, and we want to transfer that call to another extension or number using an attended transfer, we choose transfer, then attended transfer, open the contact list using the contacts button on the bottom of the screen, find the number we want to transfer the call to and choose the number to dial.
When the 2nd call is made, we can't transfer the call. There is just another transfer button, to transfer the 2nd call again. We can't transfer the 1st call to the 2nd call.

This is only the case when using the contact list. When we enter the extension directly we want to transfer to , we can transfer the call successfully.

3CX version 16.0.619
App version 16.3.1.93

 

[D Bedford]

There are other threads that cover this better than I can.
https://www.3cx.com/community/threads/bug-in-the-new-ios-app-unable-to-att-transfer.74013/ is one.

 

[Rick-Arcus-IT]

There are other threads that cover this better than I can.
https://www.3cx.com/community/threads/bug-in-the-new-ios-app-unable-to-att-transfer.74013/ is one.

If I'm reading it correctly, the tread you mentioned is about transferring to an extension in the status tab. This works fine for us. Our problem is transfering to a contact in the contact list.

 

[D Bedford]

If I'm reading it correctly, the tread you mentioned is about transferring to an extension in the status tab. This works fine for us. Our problem is transfering to a contact in the contact list.

What happens if you press the magnifying glass (on the dialpad below the *) instead of using either the Contacts or Status menus? Does it give you the 'Join' button then?

 

[Rick-Arcus-IT]

What happens if you press the magnifying glass (on the dialpad below the *) instead of using either the Contacts or Status menus? Does it give you the 'Join' button then?

Yes, the contact list which I get using the magnifying glass does work. So the problem is only when using the contact list button. I'll tell my users to use the magnifying glass, instead of the contact button,but it would be nice if this could be solved.