Solved Not receiving any email from 3CX Phone system

[Rashid Raza]

Hi 3CX Team,

As per the subject, from yesterday we are unable to receive any email from 3CX Server i.e report email, welcome email etc.

3CX Server Version :

18.0 (Build 450)

Hosted on: Google Cloud.

Email setting from 3cx: custom SMTP not working: Test fail
3cx SMTP: only send SMTP test successful email.

 

[ChrisC_3CX]

Just to clarify, when switching to 3CX SMTP you receive the SMTP test just fine correct?

If yes, create a test extension and add the administrator's email to it. The PBX administrator's email can be found in "Settings >> Email >> Notifications". Add this email to the test extension, apply the settings and then send a welcome email for this extension, do you receive the welcome email in this case?

 

[Rashid Raza]

Just to clarify, when switching to 3CX SMTP you receive the SMTP test just fine correct?

If yes, create a test extension and add the administrator's email to it. The PBX administrator's email can be found in "Settings >> Email >> Notifications". Add this email to the test extension, apply the settings and then send a welcome email for this extension, do you receive the welcome email in this case?

Hi Chris

The issue has been resolved. The email was blocked from the mail server.

 

[ChrisC_3CX]

Excellent! Glad to see you got this sorted!

Don't hesitate to start a new thread should you need anything else!