Not recordings

[atlantisegidek]

A call is coming. It can record sound. No problem. But when I transfer the call to a person, it doesn't record audio. What is the problem?

Thank you.

 

[Rhys Haskell]

A call is coming. It can record sound. No problem. But when I transfer the call to a person, it doesn't record audio. What is the problem?

Thank you.

Does the 2nd user have recording enabled?

 

[atlantisegidek]

Yes it is. If a direct call comes to him, he records. But if it comes over the transfer, there is no record.

 

[Rhys Haskell]

Yes it is

Are you forwarding to an internal extension or external number?

 

[atlantisegidek]

Are you forwarding to an internal extension or external number?

internal extension