Number of calls dropped / not connected due to license limit

[ITSP]

We're licensed for 16 simultaneous calls and we're wondering if there was a way to know how many calls were dropped/not connected because we're already hitting the license limit?

This would allow us to know if we need to upgrade the license.

 

[SteveITS]

There’s an email alert that can send when that happens. But are you looking for past records?

 

[TheodorosG_3CX]

Besides the email notification(if enabled) this will also be shown in the event log.

 

[ITSP]

Thanks all. Didn't know it would come in an email. As long as we get notified, we're good.

 

[TheodorosG_3CX]

Ensure to enable the notification below: