Number of Calls in Use -> Active Calls

[AndyBarr]

Hi All,

We seem to have an issue where there is no information show on the active calls screen.

On the Dashboard it states:

Number of calls in use 6/32

But, when I click on this line it takes me to the Active Calls screen, it shows no information on these 6 calls or updates if I make a call while looking at this screen.

Is this a known bug or do I need to do something to enable the Active Call information.

Thanks

Andy

 

[flextelecom]

Hi Andy,
This should just work, all active calls should be visible.
What version are you using?

Also if you use the queue manager on the CTI/Softphone can you see the calls there?

 

[YiannisH_3CX]

Also try from an incognito tab in a supported browser. Some times you need to clear your cache.

 

[pedroben]

Hi, can confirm the same issue. Currently on version 15.0.57336.0

 

[JasonNadeau]

Yes I've had this happen to me a few times as well ... next time I'll try an incognito tab.

 

[YiannisH_3CX]

@pedroben
Please upgrade to the current service pack as there are many bug fixes included and see if that resolves your issue.

@JasonNadeau
What Service pack are you running? Did you have this issue recently?

 

[JasonNadeau]

@YiannisH_3CX , This was one or two service packs ago. I've only had this issue at 2 customer sites, and both those sites supplied and setup the server so I can't say it's a 3CX issue for certain ...