'Number of Calls in Use' Report

[pcmis]

Hello,

I wanted to see if there was any report, or any ways to get an idea of average/max Number of Simultaneous Calls. (other than just staring at the dashboard) Basically, I want to see if or when my licensed amount of simultaneous calls hits max. I have been getting some reports of some incoming calls...people getting "All Circuits are Busy".

 

[SteveITS]

There's an email notification for "The license limit is reached."

 

[pcmis]

thanks...would 'All Circuits are Busy' occur if license limit was reached? What would be the 3CX behavior to the other end of the incoming call?

 

[cobaltit]

No. If 3CX reaches the limit it plays a message to that effect. But if your trunk is set to the same limit as the license then that would return a busy to the provider who may play that message to the incoming caller. To be certain you would increase the trunk limit to something higher than the license limit (assuming you have enough call paths from your provider)

 

[Cjay]

any ways to get an idea of average/max Number of Simultaneous Calls.

You could turn on CDRs and analyse with a tool like CallSequitur. For example:

 

[pcmis]

Thank you. That looks helpful. Looks like a lot of setup work, but may be worth it.