Number you specified has active conversation with [Call Queue]

[RHopkinson]

When trying to send an SMS message to a technician's cell number from the 3CX Chat page, I get the message, "Number you specified has active conversation with extension 812 SMS Techs already." I've gone through every chat listed in Recent or Archive and verified each was either closed, deleted, or "Dealt with." The extension 812 refers to a call queue. How do we clear this?

Thanks,
Russell Hopkinson

 

[Lethal]

I loath this “feature” I wish there was a way to turn it off and just have a generic shared mailbox as such for messages. Causes more headaches than its worth. If you work a way to get around it please share.

 

[the131]

Just ran into this problem. Has nobody found a solution to this?

 

[the131]

Just ran into this problem. Has nobody found a solution to this?

We ended up discovering that someone had inadvertently transferred the chat to an unused extension. So, the text thread was not being addressed. Furthermore, we could not search for the phone number in the chat log. Searching the phone number did not yield any results. We had to manually go through each and every text until we found the thread with the number, which is when we found out what extension it was on. Total nightmare. This needs to be fixed.