Hi,
We are using version 18.0 Upate 3 (Build 461) internally hosted 3cx and since the update to v18 many of our extentions are not called in their relevent ring groups.
For example: We have a ring group for our front door intercom, which calls a ring group on a virtual ext. containing 26 extensions. Currently only 2 of the extensions are ringing, the devices on all 26 extensions are provisioned and supported.
We thought to try and re-provision the failing devices but our phones also do not seem to be auto-provisioning anymore.
Do you think performing manual provisioning in accordance with: https://www.3cx.com/sip-phones/yealink-t5-series/ and https://www.3cx.com/sip-phones/cisco-spa501g/
Would help this situation?
Thank you for your assistace,
Jordan
We are using version 18.0 Upate 3 (Build 461) internally hosted 3cx and since the update to v18 many of our extentions are not called in their relevent ring groups.
For example: We have a ring group for our front door intercom, which calls a ring group on a virtual ext. containing 26 extensions. Currently only 2 of the extensions are ringing, the devices on all 26 extensions are provisioned and supported.
We thought to try and re-provision the failing devices but our phones also do not seem to be auto-provisioning anymore.
Do you think performing manual provisioning in accordance with: https://www.3cx.com/sip-phones/yealink-t5-series/ and https://www.3cx.com/sip-phones/cisco-spa501g/
Would help this situation?
Thank you for your assistace,
Jordan
