Nummer Reporting ?

[Rmn3]

Hi guys,

i´ve inserted Numbers into the companys phonebook, so every user in 3cx can see the name of customer, whilst available within the export.

But i cant see nether in the reporting, nor in the switchboard, the name of the calling customer, i can only see their number.

How can i configure it, that i can see in the switchboard or in the reporting the name of customer because if a customer is calling, i can see the name.

 

[Saqqara]

Management console - advanced - contacts - options - Match Caller ID to a contact entry

 

[VasilisV_3CX]

Hi @Rmn3,

Also, if you've already done what @Saqqara mentioned, please provide some information:

What version of the PBX are you using?

Where are you answering the calls (where should the contact name appear)?

 

[Rmn3]

Hi,

thanks in advance but the answer of saqqara are not the answer, i was looking for.

Even though we have the contacts in our company phonebook, i cant see the names of the customer (but i should) in the switchboard or in the agent reporting.

For a certain time i was able to see these names, but suddenly, not anymore?