Obtain Extension Status into External Program (like a CRM)

[Progression IT B.V.]

Hi,

I can't quite figure out how to obtain the extension status of our users. (So we could use it in an external applications)

Is it possible to retrieve the extension status of our extensions using the CRM integration?

I've seen that there used to be a call-control api, but this is too my knowledge not available anymore.
I've also tried using call flows, but that as i understand requires a call to be made.

Are there other solution i am not aware of?

Kind regards,
Yoeri Vink
Progression IT Business Solutions

 

[edossantos]

Is it possible to retrieve the extension status of our extensions using the CRM integration?

No, unfortunately this is not possible.

I've seen that there used to be a call-control api, but this is too my knowledge not available anymore.

You're correct, there is no public documentation for that API anymore.

I've also tried using call flows, but that as i understand requires a call to be made.

Are there other solution i am not aware of?

Well, you could use a CFD dialer to query the status using a CFD component, and publish it periodically in some place where you can take it from your CRM. The dialer is just a flow that is executed periodically, so you can use it to execute a flow, without making calls... Then it will not be a real dialer, but it will do what you need, which is querying the status of your extensions for example every 10 seconds, and publishing it somewhere (a database, a web service, etc.)...