Office Closed All Week

[VISA MC]

We have a customer that is closing for two weeks for spring break and would like all calls to go to their IVR. It seems the only way to do this is set their office hours to 1 minute each day, as removing global office hours makes calls follow During Office Hours rules all day long. Is there a better workaround? We are trying to get them to manage their own hours instead of calling us to make these updates for them.

 

[Evolute IT]

We have a customer that is closing for two weeks for spring break and would like all calls to go to their IVR. It seems the only way to do this is set their office hours to 1 minute each day, as removing global office hours makes calls follow During Office Hours rules all day long. Is there a better workaround? We are trying to get them to manage their own hours instead of calling us to make these updates for them.

Just set the inbound rule to go to the closed IVR in both cases? (In and out of hours)

 

[VISA MC]

Just set the inbound rule to go to the closed IVR in both cases? (In and out of hours)

I can do that temporarily, but these guys will never remember that. Do you know what the trigger is? I tested on our in-house system and it seems that as long as one office hour is set it respects the rest, so when they are open 2 or 3 days a week, it should function properly right?

 

[Evolute IT]

I can do that temporarily, but these guys will never remember that. Do you know what the trigger is? I tested on our in-house system and it seems that as long as one office hour is set it respects the rest, so when they are open 2 or 3 days a week, it should function properly right?

It should. I never had issues with office hours.

 

[Alphabetic]

Show them how to add holiday dates in and set HOL destination to whatever.

 

[VISA MC]

Show them how to add holiday dates in and set HOL destination to whatever.

I completely forgot about this. That’s the answer. Thanks!