Office Hours: allowing internal phone calls.

[adam5000]

Hi

A customer is experecing a issue when office hours is in place.

They cant seem to call interally, could someone point me in the direction for this?

Many thanks
Adam

 

[OlegR_3CX]

Hi Adam.
Can you provide more description of the issue?
Are you referring to the external calls or the users who are on the same Phonesystem can not call internally between them too?

Thank you

 

[adam5000]

Phonesystem can not call internally between them too.

 

[OlegR_3CX]

Maybe you can provide more information here.
What Phonesystem version is used?
Are you using Deskphones if so are they local to the PBX or remote or its 3CX applications if so, are they Weblcients or Mobile applications?

Thank you

 

[adam5000]

They are using version 20

They are using Deskphones, and using Routing phones.

Currently a hosted PBX

Many thanks

 

[OlegR_3CX]

For the Web clients, as a first step, ensure that your Chrome settings for the 3CX URL are allowed for the notifications:

Once done, let us know if you can receive the calls.

 

[adam5000]

Sorry, the term desk phones might have confused me.

They are using physical handsets, and once the office is closed within the PBX, they cannot dial internally.

Many thanks
Adam

 

[OlegR_3CX]

Do you have an auto-switch status on every user extension?






So when out of office, the status goes to Away or in DND?

 

[adam5000]

Hi,

Yes, i can confirm "Automatically switch status to available during office hours" is switched on on each extension.

So yes, when "out of office" set to DND

 

[OlegR_3CX]

Then this is something expected, as in Away and DND you will no receive the call to the extension.

 

[adam5000]

Hi thank for the help

What can be done? so that users can call each other during "out of office."

 

[SteveITS]

Instead of switching the users to Away, set the office hours on the department and set the out of office call handling there. "When office is closed route to..." Then the users remain Available.