Office Hours and Break Times - Not working

[samguerin]

I am having an issue with Office Hours and Break Times within departments. We have several 3CX systems and this feature is working in Version 20.0 Update 4 (Build 487 Release), but isn't working on any system with a new version installed.

On the newer system, for example Version 20.0 Update 6 (Build 724 Release), the user's status does not change outside of the office hours or break times that have been set within their default department. I have check the time zones and everything is correct.

Is anyone else having this issue?

 

[Alphabetic]

How long has it been since you applied their office hours?

 

[samguerin]

Hi. I have waited over 48 hours, and they still aren't working.

When I apply these to a 'Build 487' system, the settings work straight away.

 

[Alphabetic]

Have you confirmed your PBX is in default office hours and date/time are correct?

 

[samguerin]

Yes I have checked the time zones and everything is set as it should.

Its not even as if the user's status changes at the wrong time, they just always stay as 'Available' regardless of the working hours.

On the 7 instances we have running Version 20.0 Update 4 (Build 487 Release) they all work as they should. All the other systems we have are running a later version and the working hours do not work.