office hours

  1. "Office Hours" not working

    System Install: On Prem Version: 20.0 Update 8 (Build 1121 Release) Hello, This is probably something small or very obvious, but we can’t get the custom Office Hours to work for one user. The person works from Monday to Thursday and has Friday as an off-day. Under “Schedule,” the option “This...

  2. SMB Instance time may be incorrect?

    I have a client with an SMB instance that is seeing issues with their call handling rule forwarding properly, I notice that unlike our other customers with a proper license we are not able to verify the system time via any of the diagnostic tools usually displayed within the dashboard. Our...
    • etabora
    • Thread
    • call handling office hours smb free
    • Replies: 13
    • Forum: SMB

  3. Indvidual extension office hours

    Hi all, I'm having trouble understanding how this whole office hours ordeal works in V20. I have a scenario where one extension needs to have their own individual Office Hours. When out of office I would like to play just a simple announcement that they're currently out of office. Another...

  4. Office Hours and Break Times - Not working

    I am having an issue with Office Hours and Break Times within departments. We have several 3CX systems and this feature is working in Version 20.0 Update 4 (Build 487 Release), but isn't working on any system with a new version installed. On the newer system, for example Version 20.0 Update 6...

  5. How to configure Office Holiday Prompt

    Hi all, I'm trying to figure out how I can use the Office Holiday Prompt option in the V20 PBX. The customer is currently using a voicemail solution via a digital receptionist, but now the customer has multiple prompts that he wants to set up for various dates. In V18 it was possible to use...

  6. V20 Office Hours / Timezone not working correctly

    Hi All, We have two departments: DEFAULT WA Users DEFAULT is set to Global Time Zone (AEST). Office hours: Mon-Fri. 8:30-17:00 WA Users is set to +8:00 Australia (Perth). It was my understanding that if the WA Users department has a timezone set to "+8:00 Australia (Perth)", that the time...

  7. Copy office holiday settings to multiple departments

    Hi, I believe it would be incredibly useful and save a lot of time if administrators could copy office holiday dates across multiple departments. Having a simple checkbox for each department that the holiday applies to would be a huge time-saver. We manage several systems with multiple...

  8. Where is the Individual Office Hours on v20?

    In v18, our users used to be able to set up their own schedule so the app would automatically switch their status from Available to DND and vice versa. I can't find how to do this anywhere in v20. The office hours used to be located under "User"/Settings/Schedule. Can anyone help point me in the...
    • cpe90
    • Thread
    • office hours officehours set to available during office hours
    • Replies: 2
    • Forum: SMB
  9. TCI_user

    Office Holidays list does not sort by Date

    In the 3CX Admin panel in Office Hours > Office Holidays the lines are sorted based on the creation date instead of the listed date. In Canada (and many other countries) some holidays repeat every year on the same day (for example, New Year's Day) when other holidays change their date (for...

  10. Office hours apply on group without DID

    I have 3CX Version 20.0 Update 3 (Build 806 Release), and have SIP trunk with 100 DID, I have assigned separate DID's to extensions for incoming and outgoing calls, all extensions belong to the same department, when i configure holidays in the office hours for that department without mentioning...

  11. Send inside and did calls to user voicemail

    V20 Update 2 48 sc Locally hosted We want calls directed to users in a department to go to voicemail (most have dids). I have attempted to accomplish this via office hours for the department but the schedule is not applied. In researching, it seems the sip trunk default route to a digital...
  12. OXXODATA

    3CX System Office Hours Settings in TRUNK Issues

    Hello, I'm currently experiencing an issue with 3CX office hours. Here are the 3cx details: 3CX Version, Enterprise Annual 18.0 Update 9 Build 31 Server OS, Debian 10 Is the 3CX Server Hosted and where? On-premises Has the Firewall Checker passed: YES Problem: I have set a time range on the...

  13. v20 global holidays possible?

    The setup (only 1 department, department has the holiday configured): DID Head number => Master-Callflow => uses combination of a manual override functionality, office hours and custom hours to route calls to IVRs. There is one IVR for every use case the customer has. DID Head number +1 =>...
  14. JulienM

    V20 - Dial Codes for IN/OUT office hours

    Hello, In version 18, you could define a specific dial code to force IN or OUT office hours. In version 20, it is no longer possible to use this code. Is there a way for an administrator to modify the office hours of their department from their IP Phone without using the Webclient ?

  15. v20 Departments and Holidays

    Getting ready for our v20 migration, could you please confirm I've got this right? Only 1 Dept per User is recommended Depts that share office hours must be configured individually (i.e. repeat setup of the exact same hours for every dept) Depts that share holidays must be configured...

  16. Dial code 'Force 3CX Phone System In or Out of office'

    in V20 the Dial code 'Force 3CX Phone System In or Out of office' is removed and replaced by the 'Override office hours' in the client. Unfortunaly there are a lot of our installed base customers in V18 that are using the Dial codes. This is a request to enable the dial code again for the user...
    • Ronald Lysmont
    • Thread
    • dial code force office force office hours office hours
    • Replies: 0
    • Forum: Server

  17. Unique Holiday for more Departments

    Hello We have by almost all out clients this case: - A site with 3 Departments (Sales, Workshop and client customer center). They have three different Office Hour but works on the sime adress, that means they have the same holidays. I really need to create three holidays each time? Some...

  18. Multiple Departments/ Digital Receptionists and Office Hours v20.

    Hi I've recently upgraded to v20, and I'm trying to set up a group of IVR Menus that will direct calls to different departments in the organisation. Each department has different office hours, and I would think that each IVR menu would inherit the office hours from the relevant department...
  19. jason-manning

    Phone server and phones wrong time

    Hello, My Hosted server is set to -6 US Central Time. But, our phones ring outside of our allotted times for the week. For example, 8:00 AM is when we start and the schedule is set to go to our main digital receptionist. Though if someone calls at say 7:00 AM the call goes through and not to...

  20. Office Hours - Not Working As I Thought.

    Hi all, PBX Details: 3CX Version: 3CX PRO 4SC (Hosted by 3CX). 18.0 Update 7 (Build 312) I'm running into some issues with the 'Office Hours' Setting. I navigate to the 'Management Console > Settings > Language & Office Hours Settings. From here I enter the Office Hours 8:30AM-4:30PM...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom