Office hours and Holidays to Department

[technotux]

I have 3CX V20 with configured with SIP trunk with 100 DID and 30 extensions each extension is configuredin separate DID for incoming & outgoing calls...


All users are part of same department, i want to configure Holiday announcement for all users at once, I have configured office holidays for the department, but it is not playing the announcement... at a configured time...

How to troubleshoot and what is the correct way to configure holiday announcement in 3CX v20

 

[NicholasP_3CX]

If you are referring to the prompt defined in the holiday section of the department office hours, then you will need to apply the holiday script.

Download the holiday script in the Integrations secion



Make sure it applies on the SIP Trunk



Now during a holiday period, whenever a call is received on the trunk, it will play the relevant prompt, irrespective of the DID dialled. As long as a DID is assigned to a trunk, it will play the prompt and then forward the call to its original destination.

If this is to a queue for example, you will have to configure your holiday routing for this queue. If you define a prompt to play in the queue, it will also play this.