Office hours are not switching automatically

[Chichi]

System: windows 10 pro running 3cx v16.0.8.9
Times and regions are correct on the phone PC and the phones.

I have been beating my head against a brick wall and need some assistance regarding times service.
I have a client who has 2 ddi’s

Inbound rules have been set like so,
Entry 1: ddi number has been set. in office hours points to digital receptionist 807. Out of office points to extension user 401
Entry 2 ddi number has been set. In office hours points to digital receptionist 806. Out of office points to extension user 402

I have then gone to settings, timezone, office hours & Holidays
Set monday to Friday 08:30 – 18:00

This doesn’t work.
I have also tried setting the times in the inbound rules entries but still this isn’t working.
The strange thing is, I have this set on another system and its working, the only difference is that I am not using the digital receptionist on the other system. It uses ring groups instead

 

[Evolute IT]

Check this: https://www.3cx.com/docs/pbx-dial-codes/#h.665f9ex1w4m3

They may have put the system in FORCE OUT or FORCE IN.

 

[Chichi]

Check this: https://www.3cx.com/docs/pbx-dial-codes/#h.665f9ex1w4m3

They may have put the system in FORCE OUT or FORCE IN.

hello,

thank you for the link however, the client doesn't want to have to do this manually. they want it to be an automatic process. personally i would prefer a manual approach but as the saying goes you can lead a horse to water.....

 

[YiannisH_3CX]

Hi @Chichi

What @Frederick Marcoux means is that you should check if someone has used those dial codes to force the system in our out of office hours. Once those dial codes are used then automatic switch does not work as the system is forced to a specific state.

Assuming the default dial codes are in place "*64" then you should dial *640 to bring the system to a default state and then test office hours again.

 

[Chichi]

hi @YiannisH_3CX

thanks for clarifying that. and thank you @Frederick Marcoux ofr the link.
the user does like to play with the system. i will try this and let you know the results at some point today.