Office Hours blocking external phone calls

[adam5000]

Hi,

We have a tenant who has office hours from 9 to 5, I'm curious why it's blocking users calling after those hours.

Can somone point me direction?

Many thanks
Adam

 

[Alphabetic]

Blocking? In or out?

 

[adam5000]

Going out

 

[Alphabetic]

 

[adam5000]

Thanks for showing me,

I wanted to find out if this only affects the extension or does this affects the whole tenant.

Many thanks
Adam

 

[Alphabetic]

thats extension specific

 

[adam5000]

Thanks for the response, how would i go about doing it for whole tenant.

Doesnt 3CX console management allow me to change that?

I really dont want to call the customer and ask them to do this themselves.

 

[Alphabetic]

Forwarding rules were moved in to the webclient so you'd have to log in to the web client admin and configure it for each user.

 

[NicholasP_3CX]

In Version 18, in the Management Console there is an option to control calls outside office hours



Settings > General.

In version 20 it is only for each extension.

 

[adam5000]

Thanks can be resolved