Office Hours, Call Forwarding Issues

[magicalproductions]

I have setup global office hours.

My extension is 501 and it has my mobile number entered as well. Connected in my SPA941.

I have my 3CX iPhone APP on another extension, 550 (haven't looked at the possibility of sharing one extension yet and the ramifications but I think this is the setup we need to be able to route calls in a grouped/hunted fashion to different devices/phones for one extension).

Right now x501 is configured to ring my cell phone simultaneously (not the VOIP extension on my cell phone, just the cell phone number). Right now is also after business hours (weekend which has no hours and past the time we have set for weekdays anyhow).

When I call from an outside line I get our after hours greeting, good. When I enter my extension, 501, I get the transfer message and then my cell phone rings from the VOIP app AND the regular cell phone number. Both ring almost simultaneously and almost as quick they both stop. My SPA941 does not ring at all (as it should).

Problems:

1. x505 (iPhone VOIP) is not tied to ANY of this at all. Why would the software ring on my phone?
2. My cell phone should not be called since it is after business hours.

Any help on this confusing situation? Really appreciate all the help provided in this community supported forum!

An addendum is that the iPhone VOIP app does not work as advertised in "background" or "multitask" mode. When the phone sits idle, locked or unused after a period of time it is no longer connected to the system. I understand the limitations of background processes but I also read other threads that say "Wait for version 1.1.5" so maybe that will be solving the issue.

 

[leejor]

I would suggest you review the 3CX log just after you've made a call that goes where you don't expect it to. The log should show you why a call goes where it does. Verbose mode provides the most detailed information (if needed).

 

[magicalproductions]

Thanks... I did that and my untrained eye doesn't see anything that sticks out. To me it looks like 3CX simply ignores the office hour rules for the "ring cell phone" feature?

18:57:40.112  [MS105000] C:33.1: No RTP packets were received:remoteAddr=127.0.0.1:32012,extAddr=0.0.0.0:0,localAddr=127.0.0.1:16394
18:57:39.667  [CM503003]: Call(32): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:127.0.0.1:5488
18:57:39.567  [CM503008]: Call(33): Call is terminated
18:57:39.462  [CM503008]: Call(32): Call is terminated
18:57:30.225  Currently active calls - 2: [32,33]
18:57:28.807  [MS210003] C:33.1:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:16394(16395)
18:57:28.806  [MS210001] C:33.2:Answer received. RTP connection[unsecure]: 204.11.192.39:54424(54425)
18:57:28.805  Remote SDP is set for legC:33.2
18:57:28.805  [CM505003]: Provider:[CallCentric - US] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
18:57:28.805  [CM503002]: Call(33): Alerting sip:[email protected]:5060
18:57:26.495  [CM503025]: Call(33): Calling VoIPline:MYCELLNUMBER@(Ln.10000@CallCentric - US)@[Dev:sip:[email protected]:5060]
18:57:26.493  [MS210002] C:33.2:Offer provided. Connection(transcoding mode): 76.74.175.187:16428(16429)
18:57:26.446  [CM503004]: Call(33): Route 1: VoIPline:MYCELLNUMBER@(Ln.10000@CallCentric - US)@[Dev:sip:[email protected]:5060]
18:57:26.445  [CM503010]: Making route(s) to <sip:[email protected]:5060;nofwd=1>
18:57:26.445  [MS210000] C:33.1:Offer received. RTP connection: 127.0.0.1:32012(32013)
18:57:26.444  Remote SDP is set for legC:33.1
18:57:26.444  [CM505001]: Ext.501: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Dialer for Ext.501] PBX contact: [sip:[email protected]:5060]
18:57:26.442  [CM503001]: Call(33): Incoming call from Ext.501 to <sip:[email protected]:5060;nofwd=1>
18:57:26.439  [CM500002]: Info on incoming INVITE:
  INVITE sip:[email protected]:5060;nofwd=1 SIP/2.0
  Via: SIP/2.0/UDP 127.0.0.1:5488;branch=z9hG4bK-d8754z-6a56f136ad740041-1---d8754z-;rport=5488
  Max-Forwards: 70
  Contact: <sip:[email protected]:5488>
  To: <sip:[email protected]:5060;nofwd=1>
  From: "Anonymous"<sip:[email protected]:5060;dialer=1>;tag=2d66743b
  Call-ID: MTZkNDVjNWMwYjBiMjFjZDY5ZjA1MjAzODFhN2YwMjQ.
  CSeq: 2 INVITE
  Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
  Proxy-Authorization: Digest username="sberry",realm="3CXPhoneSystem",nonce="414d535c05805e0625:8c74e953e1589864f40f99c0a0fd274d",uri="sip:[email protected]:5060;nofwd=1",response="2d210c7bed3798e0696b38eb39aa821e",algorithm=MD5
  Supported: replaces
  User-Agent: 3CX Dialer for Ext.501
  Content-Length: 0