Solved Office hours not working after upgrade to V20

[nickc]

Hi

After upgrading to V20, our office hours are not being observed. I think it's a problem relating to the timezone switch to Daylight Savings (AEDT) vs AEST.

But from everything I can tell the server time is correct, the timezone is set correctly, yet it's still not observing the correct hours.

Has anyone else seen this in V20? Am I missing some new configuration option?

 

[nickc]

Found the issue, the queue was set to Accept Anyway.

Updated that and it's working as expected.