"Office Hours" not working

[M.Ex.T.]

System
Install: On Prem
Version: 20.0 Update 8 (Build 1121 Release)

Hello,

This is probably something small or very obvious, but we can’t get the custom Office Hours to work for one user.

The person works from Monday to Thursday and has Friday as an off-day.
Under “Schedule,” the option “This extension uses specific office hours” is selected, with hours set from 08:00 to 17:00 on Monday, Tuesday, Wednesday, and Thursday. Friday, Saturday, and Sunday are left empty.

Voicemail is configured and working (tested using the timeout seconds).
However, all calls to this extension are still going through.

The intention is for incoming calls to be forwarded to voicemail (Call Forwarding – Away is set to Voicemail).
I believe there’s nothing simpler in 3CX than this, and yet…
Any tips?

 

[DimitrisL_3CX]

Hello @M.Ex.T.

Is the option "Automatically switch status to Available during office hours" selected on the extension?
This option will change the status of the extension to "Do not disturb" when out of office hours and back to "Available" when in office hours.

 

[M.Ex.T.]

No it's not.
As it states "Automatically switch status to Available during office hours", it does not say that it will change to something else when not in office hours

Let's try...