out of office

  1. "Office Hours" not working

    System Install: On Prem Version: 20.0 Update 8 (Build 1121 Release) Hello, This is probably something small or very obvious, but we can’t get the custom Office Hours to work for one user. The person works from Monday to Thursday and has Friday as an off-day. Under “Schedule,” the option “This...

  2. Best way to create Out of Office dialoge for queue?

    We have a queue for our IT department and we want to set an "out of office mode" - if someone calls after business hours, it should play a pre-recorded message. What´s the best way to set this up? My current setup is a big workaround, it works, but it´s not really nice lol.

  3. v20 Specific Holiday Prompts by Holiday

    In v18, we were able to choose a specific prompt by holiday, it would then play the speicifc prompt and use the IVR "HOL" for the menu options. If no specific prompt was selected, the default prompt on "HOL" would apply. It seems in v20, this is all different now? I've found some documentation...
  4. AlphetaCS

    Manual Office Hours Not Routing After Upgrade to v20

    I have a few clients that use the *179[1 or 2] option to start and stop business hours in 3CX. However, this functionality does not seem to change the routing of ring groups or digital receptionists. My set up is as follows: Trunk Default Route => "Open" Digital Receptionist with "When office...

  5. Out Of Office Call Forwarding to External Number

    Hi. I am new to 3CX PBX System. I am reaching out to experts here regarding on how to setup out of office call forwarding for my client. They are very specific to their requirements, they want to forward all incoming calls every Saturday 8PM onwards. Their setup is from Patton Gateway 4 lines...
    • Atungal
    • Thread
    • 3cx call forward to outside number out of office
    • Replies: 14
    • Forum: SMB
  6. KL_Astranti

    Detail on 3CX call reports

    Simple question -- does the reporting data account for unanswered calls include calls made out of hours? If so, is there any way to filter them like that?

  7. Group voicemail in 3CX Startup Free

    I am configuring a new 3CX Startup Free PBX. When Out of Officehours callers should be redirected to a voicemail. The voicemail should have a custom greeting. The message from the caller should be delivered as a audio file in a mailbox. Is this possible? Things I tried: - Redirect callers to...
    • ENVODI
    • Thread
    • group voicemail out of office voicemail
    • Replies: 2
    • Forum: SMB

  8. Forward call to mobile number

    We are currently having some issues with forwarding calls outside of office hours, is there a specific number format that has to be used under Out of Office? like 06 in the netherlands or +316 ? or should the number start with a double 0 for outbound calls? because we had to use that on the...

  9. Phone Extension Registration Double Up

    Hello, I have recently configured a clients site with a VPN across to their 3CX instance in our DC. This was completed to achieve In office and out of office locations, with in office to use SIP ports and out of office using the 3CX tunnel. Everything is working correctly but since the VPN has...
    • Oipon
    • Thread
    • app for windows double up in office out of office registration vpn wan
    • Replies: 1
    • Forum: Phone System / PBX

  10. Calls going to Out of office hours VM during office hours

    Hi There, I have a weird question. I had setup an Out of office Voicemail in several different ways on a recently setup 3cx system but atleast once or twice a day there are complaints that during the day the incoming calls goes straight to that OOO recording. The first way: I set it up as a...

  11. Soundfile instead of ringtone, etc.

    Hello, I am trying to change the ringtones for my companie. Out of Office, on hold already working on our Call Queues. What I need is to replace the standard ringtone when waiting for someone answering my call. Already read a lot I need to make this change on my provider? The problem is we...

  12. Solved i cant dial other countries

    every time i dial 0046 og numbers from denmark to sweeden og usa, it only sees 004 as a local number? Where is it wrong. i have a sip trunk.

  13. Ring only LAN connected hard phone when user in office

    Hello, I'm testing the 3cx system before deploying on a few sites. Is it possible to make only the hardware phone ring in office when a user who as also his account provisioned on his 3cx client on iphone, is in office ? I want to avoid ringing both phones on the same extension as when you...

  14. Holiday settings per SIP Trunk

    Currently when you put the phone system in Holiday mode it will switch out all of the extensions and go to the destination out of office. You can allow to ignore the holiday prompt so that it will go to the usual voicemail but that doesn't help. There is no option to still enable all the inbound...

  15. Manually change Out of Hours for specific SIP lines

    Hi We have V15 system and can manually change the In/Out Office Hours through a *77 dial code we set up. We have set specific office hours for individual SIP lines. Is there a way to manually change the In/Out Office Hours for individual lines Thanks D

  16. Out of Office routing - How to keep the menu option voicemails the same as In Office Routing?

    I set my inbound office hours under Inbound Rules. For "Destination for calls outside office hours", it shows I can only choose a voice mailbox for one extension. I want to be able to set it to the voice mailbox for the extension of the menu option that the caller choose, so the voicemail does...
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