Office hours problem

[voip13]

Hello,

We found that the transition from the V18 to the V20 modifies the office hours.
In our call center, office hours were set at 8 a.m. - 6 p.m. (GMT).
Since the V20, calls have started to enter 7 a.m. (GMT).
Can you help me?

Regards,

 

[TheodorosG_3CX]

Have you ensured the Department's Office hours as per guideline here?