Office Hours Question

[mikeprojr]

I have a customer who set their office hours. The boss wants to be able to call in anytime regardless of the hours. (Employees are there after the office hours). Can I whitelist their number to pass to the ring group at any hour?

 

[CentrexJ]

No but there are better options. Give the boss the mobile app and he can call any extension or ring group directly.

or go old school and get a did number that stays in office hour mode and is only given out to appropriate people.

 

[metalcoat]

Why can't this work:
https://www.3cx.com/docs/manual/inbound-did-call-routing/

 

[CentrexJ]

Good point, metalcoat, they can put i a caller-id route for the Boss' caller-id to route to a auto attendant 24/7! I like that as well. Although with the 3CX app its faster because the boss can just open it and dial an extension instead of calling the office.

 

[metalcoat]

Yes I like the idea of the APP, but sometimes its a whole other hassle, depends how busy/flexible the boss is