Old Extensions auto login issue

[VFOPSALI]

Hello, today i got a client after 8 months of no service, however before he came back he had "extension-example: EXT307"
After he cut service i deleted the extension and create new EXT307 for new agent.

I did the following steps to disconnect him from the 3CX system and give EXT307 to another agent
1. Delete EXT307
2. Create new EXT307 for new agent (i use lastpass to generate passwords its never the same password)
3. setup EXT307 for the new Agent

However today i got my old client back who had EXT307 8 months ago, and when i connected with anydesk to setup other EXT.
i saw that he has EXT307 still Connected and Ready on his 3cx desktop app even after deleting EXT307 and creating new one with new password and another name and email

I need help to figure out what's the proper way to disconnect Extensions and make sure the old agent can't have access anymore.

Kind Regards.

 

[YiannisH_3CX]

Hello @VFOPSALI

This sounds very weird. The proper way is to delete the extension and then recreate it. This way the unique identifier of the extension changes and no matter what happens old users should be able to register to the system.
Deleting and recreating wipes everything that has to do with registration and provisioning.

Did you see the Desktop app client registered in the management console? Was it able to make calls?

 

[VFOPSALI]

Hello @VFOPSALI

This sounds very weird. The proper way is to delete the extension and then recreate it. This way the unique identifier of the extension changes and no matter what happens old users should be able to register to the system.
Deleting and recreating wipes everything that has to do with registration and provisioning.

Did you see the Desktop app client registered in the management console? Was it able to make calls?

I didn't notice in the management console, didn't have the time to try to make call when i saw the extension name of agent in another remote location i panicked and did provision new client Extension. i tested it again extension don't connect after recreating.
I'm sure i did homan error while getting started with 3cx and probably didn't delete and recreate just changed the password i guess.
thanks for your time replying.

 

[YiannisH_3CX]

Glad we could assist. Let us know if you run into any more issues