On call Rotation

[monarch1]

Does anyone have any good ideas about how to implement an "off hour on-call" scenario. This is a service organization that someone will be on call after hours. Every week the rotation will change. Need a way for users to control with admin intervention.
Thanks

 

[Brian DArcy]

We do this for our technicians. We have a specific queue called emergency after hours. Our on-call rotation for the week ends on Friday's at 5PM, when the new tech goes on call. I use the 3CX windows client queue manager to simply log the previous technician out of the queue, and log the incoming technician into the queue -- they answer after hours using the 3CX app on their mobile device.

It's not automated, but we have a few things we change each week during the swap anyway, so it's just one more item on our list.

Hope this helps.

 

[monarch1]

Thanks Brian for your input