On call start

[wsd-tim]

Hi, I only saw 2 calls 1 to get information from CRM and another to save on call complete. Is there one I'm missing for call start/hook up?

I plan to use one of your hosting partners so database and file system access I will assume to be none.

 

[edossantos]

I assume that you're talking about the CRM templates, is this correct? The CRM engine has only those 2 callbacks, first the contact lookup, which searches for contacts in the CRM (actually this could be skipped if the contact is already cached in memory). And the second for Call Journaling, when the call ends.

There are no other callbacks for CRM integration.

 

[wsd-tim]

Are there any options at all for there to be an action when a incoming call is picked up?

I used to be able to do this with Asterisk/FreePBX. Looking at 3CX license because your offering looks like less of a pain to maintain

 

[edossantos]

Unfortunately there is no API to do this at the moment.