On-Demand recording from IP phone

[scampbell_adnet]

Hello,

After researching this topic I'm not encouraged, but the posts I found are a little outdated so I wanted to see if there have been any changes in the recent past.

We have a prospective client that is adamant about on-demand recording of calls for documentation purposes. I'm aware of the option to start/stop recording from the webclient, but was curious if it's possible to configure this option on an IP phone. They are accustomed to having a button on their phone to start/stop the recording, then have that recording emailed to them as a .wav attachment.

I suspect the email feature isn't an option, but wanted to see if anyone had luck setting up a button on the phone panel for this on-demand call recording operation.

We use Fanvil X6U phones.

Thanks in advance for any insight!

 

[Evolute IT]

Nope, there's no dial codes nor button feature to do this. The Webclient/Windows App is the only way.

As for the recording-to-email, @VoIPTools has something for this.

Otherwise, we have our own solution but it doesn't have all the features theirs have.

 

[JohnS_3CX]

Hi,

You can also look at what the manufacturer offers (outside the scope of 3CX).

Those phones support on-board recording to a USB drive or remote server with the press of a button.

Then find/create your own solution for emailing the recording after the call is completed.