On hold for 10 seconds and then ring

[rnagpal]

How to configure this functionality below on my 3cx?

After Being on hold for a maximum of 10 seconds, it automatically rings to someone in the company


Regards,
Rachit Nagpal

 

[AWS2P]

set an IVR with no choice to 1s ,add 10second audio file to be played by ivr, set IVR DNA to forward where you want .

add IVR in trunk or inbound rule to be the first answering incoming calls

 

[Saqqara]

Please explain what you mean by being on hold, incoming call or user putting the call on hold.

 

[AWS2P]

perhaps op wants a predec message 10 sec before reaching callee