Solved On hold music for Agent calls

[treboR]

Where may I configure the on hold calls music for agents that place a customers call on hold?

 

[VasilisV_3CX]

Hi @treboR,

This would be done in Settings >> Music on Hold. Changing the Queue MOH for example, only changes the MOH when the queue has the call waiting to be answered. If anyone puts a call on hold, it'll be taken from the Global Music on Hold settings.

 

[treboR]

Thank you, where would I find the Global MOH settings?

 

[VasilisV_3CX]

Hi @treboR,

That would be Settings >> Music on Hold within the Management Console.

 

[treboR]

Thank you