One Ring Calls dropped

[220]

Good day,

We have a client that is getting one ring and the call drops. We checked the logs and the following error pops up on every dropped call:

Call(C:1498): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Cancelled/INVITE from 127.0.0.1:5080

Cloud hosted from 3cx. all extensions are registered and green.
There is a red triangle on one extension talking about the password. We have changed the password but the red triangle remains.

Tried everything with no luck.

Help is appreciated.

Thanks,

 

[TheodorosG_3CX]

Try to reset credentials for the user and check again.