Solved One users calls are not recording

[Bruce Smith]

Hi All, I have a strange one, I have one person where there call are not getting recorded, I have removed them and re-created the account, every one else I have checked and there calls are recording fine just one person, I have forced audio via the PBX and forced call recording disabled the option to stop recording and I can not see why it is doing this for this one person.

Any pointers to where to look would be awesome.

Thanks.

 

[VasilisV_3CX]

Hi @Bruce Smith,

Where are the recordings stored? Are they stored locally?

Does a recording file exist and the recording is blank or is no file created? Is a recording file created on the back end?

What version of the PBX are you running?

 

[Bruce Smith]

Hi @Bruce Smith,

Where are the recordings stored? Are they stored locally?

Does a recording file exist and the recording is blank or is no file created? Is a recording file created on the back end?

What version of the PBX are you running?

Hi @VasilisV_3CX , the recordings are local on the phone system.
the version I'm running is 18.0 (Build 461) on Linux.
It does not look like the files are getting created for that user.

 

[Alphabetic]

does the first or last name contain any special characters?

 

[Bruce Smith]

Hi @kieferschild, no there is no special characters in the user name.

 

[VasilisV_3CX]

This only happens to this extension? Was it the last extension you created? If you create a new extension does this happen?

 

[Bruce Smith]

Hi @VasilisV_3CX, I have created a new extension for a new user and there account is not recording the calls as well. so its not isolated to one user it's now two user I have put on recently,

 

[VasilisV_3CX]

Hi @Bruce Smith,

I'll PM you shortly

 

[Bruce Smith]

@VasilisV_3CX Hi i sent over the information but have not had a reply, any update on this?


Thanks

 

[VasilisV_3CX]

Hi @Bruce Smith,

Thanks, I've been away. I've PM'd you regarding this. I'll update that now.

 

[Bruce Smith]

Just a update every one, the issue is resolved it was a simple fix to just reapply all the permissions to the recordings folder.

fix was go back to root of recordings drive and apply the below.

/mnt# chown phonesystem:phonesystem disk2 -R
/mnt# chmod 755 disk2 -r

Issue is solved.

 

[NickD_3CX]

Good catch!
Thank for sharing the solution, I will mark this thread as 'Solved'.