Online WebChat using 3CX for call center agents

[Andyshawn]

Hi,

I would like to know if it is possible to use the current Chat feature of 3CX and integrate this into my company website.
I was asked this question today, by a representative of the call center department, but i did not have an answer.

Is it possible to using the 3CX chat feature and link it to a website, so that when someone visit your website and clicks Chat, it connects to an internal users?

 

[Saqqara]

Not possible, Chat is a 3cx application and requires the 3cx application by both users

Search the web, for chats programs that will do the function you require

 

[Robertos]

I think this would be a nice feature though for 3CX customers with contact centres so they can do omnichannel and queue phone and web messages via the same 3CX system.

 

[YiannisH_3CX]

I would recommend creating a feature request on https://www.3cx.com/community/forums/3cx-ideas/ regarding this. All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.

 

[Andyshawn]

Thank you YiannisH. I will do just that.

 

[Andyshawn]

I think this would be a nice feature though for 3CX customers with contact centres so they can do omnichannel and queue phone and web messages via the same 3CX system.

I agree fully with you Robertos. This is exactly what my call center department asked me about. They don't want to use to separate system (for Calls and Online Chat) and 3CX has been great so far.

 

[Juan Marriott]

It can be done...
We have a queue configured with Click to Call/ Click to Meet option. And we put that link in our web page. when someone clics that link, every agent gets notification and only one can accept. the only thing, is that agents have to turn off the camera to use the chat only feature of the webmeeting.