Operator name in chat after accepting

[Adrian S]

Hi there,

The Live Chat feature works great, but we have one little annoyance. When an operator/agent accepts the chat, the operator name in the chat window doesn't change.

Example:

1. We have the 'default' operator as 'Support'
2. When you visit the site and enter your name and email in chat, you get a message from 'Support' that say's 'Hi there, how can we help you today' which is great
3. That message goes to the queue
4. An agent accepts the message and takes ownership
5. The chat window has their replies as 'Support' not the name of the agent

Is this an error/bug, or by design? Is there a way that I can make it so once the chat is accepted, the agent's first name is presented to the 'caller', not the default operator name?

Ta

 

[Constantinos Constantinou]

Hello @Adrian S ,

This is by design.

However this is something that we are working on and it is planned to be released on our upcoming update.