Orbit Parking and Out office issue

[kewbie]

Hi, I am able to find all my answers searching the forum but there is 2 issue I am unable to find answer to.

One of our handset yealink 46S is not able to orbit park. They have to put the call in shared Park and ring the extension . If they try to transfer it does an unattended transfer. All other handset is working just fine.

Another issue is we just added a new handset Yealink 46S.(Different handset from above) It doesn't automatically go to DND when we force out of office (ext 803) the old handset have go out and in office just fine. I have tried cloning an existing handset.

I think I am missing some things really simple. TYIA

 

[ChrisC_3CX]

Could you provide the following information please:
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Also, I'm not certain I completely understood the issue regarding orbit park, are you referring to "Parking Orbits" as opposed to "Shared Parking"?

They have to put the call in shared Park and ring the extension . If they try to transfer it does an unattended transfer.

Could you provide an example and the exact steps required?

Another issue is we just added a new handset Yealink 46S.(Different handset from above) It doesn't automatically go to DND when we force out of office (ext 803) the old handset have go out and in office just fine. I have tried cloning an existing handset.

Can you confirm that Auto switching for this extension is enabled and that it is following the PBX's Global Office hours? You can check this in "Extensions/Users >> Edit >> Forwarding Rules >> Auto switch". Click on "configure" to check if the extension is following the PBX's Global Office hours.

 

[kewbie]

Could you provide the following information please:
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Product	Professional Annual
Version Number	16.0.9

Hosted on Azure
Provisioning Method SBC
Trunk Provider Breeze Connect
IP Phone Yealink T46S

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Also, I'm not certain I completely understood the issue regarding orbit park, are you referring to "Parking Orbits" as opposed to "Shared Parking"?

Could you provide an example and the exact steps required?

All other IP phone when receiving a call they can just pick up as normal. Hit Transfer if the call need to be transfer. Ring the Ext that they want to transfer to. Speak to the person on that Ext and ask if they want to take the call and then transfer the call. Customer is put on hold with music the whole time.
Currently the phone that is having issues will need to place customer in shared parking and call the EXT and ask that person to pick up called from shared parking. If they try to transfer the call it does a blind transfer without speaking to the person in the Ext.

Can you confirm that Auto switching for this extension is enabled and that it is following the PBX's Global Office hours? You can check this in "Extensions/Users >> Edit >> Forwarding Rules >> Auto switch". Click on "configure" to check if the extension is following the PBX's Global Office hours.

Have now enable and will test.

 

[ChrisC_3CX]

All other IP phone when receiving a call they can just pick up as normal. Hit Transfer if the call need to be transfer. Ring the Ext that they want to transfer to. Speak to the person on that Ext and ask if they want to take the call and then transfer the call. Customer is put on hold with music the whole time.
Currently the phone that is having issues will need to place customer in shared parking and call the EXT and ask that person to pick up called from shared parking. If they try to transfer the call it does a blind transfer without speaking to the person in the Ext.

Regarding this, how exactly is the user transferring the call? Is it using the BLF key? If yes, access the Management Console, navigate to "Extensions/Users", edit the extension, click on the "Phone Provisioning", select the T46S from the dropdown list and scroll down to where it says "Select transfer method used (Blind or Attended) when you press a DSS key". Select "Attended/Consultative Transfer" and then apply the settings by clicking "OK" on the top. Reprovisiong the device from the "Phones" section and once it reprovisions give it another go.