Out bound calls

[Regis_Technologies_USA]

Anyone know why 3cx is not letting make a 3rd phone call when 2 users are on 2 of the phones. If you try to make a 3rd out going phone call get a error message on the phone "Internal server error" my SIP trunk provider is Bandwidth... with 3000 channels...

 

[leejor]

Check the 3CX Activity Log to see if the call makes it to your provider. There may have been a concurrent call limit placed on the trunk group. Compare with a working call.

 

[eddv123]

Also just for the sake of clarity, can you confirm if this is different numbers being called each time, you can get this sort of response if the number is not a recognizable string as per: https://www.3cx.com/community/threads/server-internal-failure-on-outbound-call.1507/

Do you get any numbers after the message, such as "Internal Server error 500" ? as each could be for a different reason. As @leejor says a trace would tell you more. Personally I like to use the verbose logs with the binary log viewer: https://www.3cx.com/docs/3cx-log-viewer/

 

[YiannisH_3CX]

Hello @Regis_Technologies_USA

Please check your trunk settings and make sure that there is no limit set there. If that is OK then please navigate Settings / Licence and refresh your licence key information. See if that works.