Out of hours IVR - only plays default file

[stobby256]

This one has me puzzled.

I have recorded the out of hours message, and I go to the Edit Digital receptionist. I choose that voice file that I've just recorded. Click OK, and go back to the screen and it's there. I dial in and get the default "This call could not be completed" message.

I then chose another file to test it out, click OK and save it. Again I get this message. When I click play on an extension number, I input the extension number and again, it dials that extension plays the "This call could not be completed message. NEVER anything I have recorded or any other voice prompts I've put in there.

I've restarted the server, restarted 3CX... Nothing - always the default message.

PS looked on other posts and IIS is not installed on my server

Transcript follows: -

29-Sep-2013 17:01:42.465 Leg L:12.1[Line:10001<<901322336346] is terminated: Cause: BYE from PBX
29-Sep-2013 17:01:42.465 [CM503008]: Call(C:12): Call is terminated
29-Sep-2013 17:01:42.464 Leg L:12.2[Ivr] is terminated: Cause: BYE from 127.0.0.1:40600
29-Sep-2013 17:01:33.857 [CM503007]: Call(C:12): Ivr:500 has joined, contact <sip:[email protected]:40600>
29-Sep-2013 17:01:33.857 [CM503007]: Call(C:12): Line:10001<<901322336346 has joined, contact <sip:[email protected]:5062>
29-Sep-2013 17:01:33.856 L:12.2[Ivr] has joined to L:12.1[Line:10001<<901322336346]
29-Sep-2013 17:01:33.705 [CM503025]: Call(C:12): Calling T:Ivr:500@[Dev:sip:[email protected]:40600;rinstance=8016cb73884fccf7] for L:12.1[Line:10001<<901322336346]
29-Sep-2013 17:01:33.662 [CM503027]: Call(C:12): From: Line:10001<<901322336346 ("EXTERNAL" <sip:[email protected]:5060>) to T:Ivr:500@[Dev:sip:[email protected]:40600;rinstance=8016cb73884fccf7]
29-Sep-2013 17:01:33.662 [CM503004]: Call(C:12): Route 1: from L:12.1[Line:10001<<901322336346] to T:Ivr:500@[Dev:sip:[email protected]:40600;rinstance=8016cb73884fccf7]
29-Sep-2013 17:01:33.661 [CM505002]: Gateway:[GrandStream_GXW4104] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 2.1, Ch:5) 1.4.1.4] PBX contact: [sip:[email protected]:5060]
29-Sep-2013 17:01:33.661 [CM503001]: Call(C:12): Incoming call from Line:10001<<901322336346 to <sip:[email protected]:5060>
29-Sep-2013 17:01:33.660 Line limit check: Current # of calls for line Lc:10001(@GrandStream_GXW4104[<sip:[email protected]:5062>]) is 1; limit is 1
29-Sep-2013 17:01:33.652 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10001 forwards to DN:500


HELP

 

[franchino87]

i got the same issue, whenever the phone system need to redirect the call to an IVR it got stuck with the same audio message, i even noticed that if i try to record a new WAV file using a telephone (launching the command from the web application), i receive a call on the selected phone, and the same audio message comes up.

I'm running 3cx v14 on windows server 2012 with IIS.
I have other v14 up and running and i've never encountered such problem

I tried the following:
- Set permission to ALL to Everyone on c:\ProgramData\3cx\Data\IVR\ (in order to see if there's a permission problem)
- Replaced onhold.wav with my WAV file
- Tried to choose every WAV file available
- Recreate IVR
- Restarted all service from 3cx web application and from Windows service handler

WAV file meets the requirements: pcm 16-bit mono 8000 hz (8 khz)

Another weird stuff: 3cx Server log isn't populated.
Another thing worth mentioning is that the actual network is in a weird subnet (i didn't make it!): 194.21.224.x - That it happens to be range reserved for public IP!!! (indeed i needed to set the "enable use outside of LAN" option on every user)

Any advice for my strange case?!
Thanks a lot