Solved Out of hours live chat (non wp version)

[hewso]

how do i configure out of hours on the live web chat - non wp version...

 

[NickD_3CX]

Hi!

Could you explain a bit more? Did you use the Live Chat Code Generator? Also what do you want to do with the Office Hours?

 

[hewso]

Yes we used the code generator. I can provide the js file if required

We want the chat to display during office hours and preferably be disabled when there is no one to answer there message. It would be great if you had some of the features described in the WP live chat app but I do not think that these are available for other CMS platforms

 

[NickD_3CX]

The plugin itself cannot be configured to not be visible at all on your website for certain hours, but if the "callus" link points to a Queue, then when you press it, it will show the webvisitor an Offline message.

Now to make all agents logged out of Queues you need to setup Office Hours on your PBX.
you can find some guidance how to do this here: https://www.3cx.com/3cxacademy/videos/intermediate/time-day-routing/

 

[hewso]

OK - I had configured the out of hours in the Inbound Rules but I had not configured the global call centre hours.

Many thanks