Outbound call DID double

[Pascal Stekelenburg]

If we make outbound calls the reciever sees the DID double like this 301234567 301234567 and what you want to see is +31301234567 or 030 1234567.
I don't know how to fix this.

 

[VasilisV_3CX]

Hi @Pascal Stekelenburg,

Does this happen for all outbound calls that you make?

Can you check the Outbound Parameters and tell me what values you have in the From : Display Name field and the From : User part field?

 

[leejor]

So, the originating DID is being send as the number, and the name? Since the format of the number(s) is lacking the prefixes you desire, and it is a DID, and not the "main" number, I would suspect that the outbound caller ID, set in the extension settings, may require changing, as a start.

 

[Pascal Stekelenburg]

Hi @Pascal Stekelenburg,

Does this happen for all outbound calls that you make?

Can you check the Outbound Parameters and tell me what values you have in the From : Display Name field and the From : User part field?

Hi,

Yes it is with all calls.

 

[VasilisV_3CX]

Hi @Pascal Stekelenburg,

Who is your provider?

 

[Pascal Stekelenburg]

So, the originating DID is being send as the number, and the name? Since the format of the number(s) is lacking the prefixes you desire, and it is a DID, and not the "main" number, I would suspect that the outbound caller ID, set in the extension settings, may require changing, as a start.

Hi @Pascal Stekelenburg,

Who is your provider?

RoutIT - https://routit.nl/

 

[VasilisV_3CX]

Hi @Pascal Stekelenburg,

What you could do is try to change the From: Display Name to Custom and call again, I may render no result. If it doesn't, then I'd suggest speaking with your provider about this. Ask them why this specifically is happening. If they give you a solution that you're able to implement, let us know and we'd be happy to help.

If not, I suggest considering one of our Supported SIP Trunk providers, which you can find here: https://www.3cx.com/partners/sip-trunks/nederland/