outbound call drops after about 30 seconds

[aftermarket]

running the spa 504g incoming calls are fine however when we place calls they drop out after about 30 seconds, any ideas??

 

[SY]

running the spa 504g incoming calls are fine however when we place calls they drop out after about 30 seconds, any ideas??

Logs?

 

[aftermarket]

sorry, heres the logs:

18:21:18.150 [CM503008]: Call(13): Call is terminated
18:21:18.145 [CM503021]: Call(13): ACK is not received
18:21:08.853 Active calls counted toward license limit: [13]
18:20:46.114 [CM503007]: Call(13): Device joined: sip:[email protected]:5060
18:20:46.110 [CM503007]: Call(13): Device joined: sip:[email protected]:5060
18:20:42.552 [CM505003]: Provider:[sipgate] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
18:20:42.551 [CM503002]: Call(13): Alerting sip:[email protected]:5060
18:20:37.147 [CM503025]: Call(13): Calling VoIPline:07738378515@(Ln.10001@sipgate)@[Dev:sip:[email protected]:5060]
18:20:36.971 [CM503004]: Call(13): Route 3: VoIPline:07738378515@(Ln.10001@sipgate)@[Dev:sip:[email protected]:5060]
18:20:36.970 [CM503004]: Call(13): Route 2: VoIPline:07738378515@(Ln.10001@sipgate)@[Dev:sip:[email protected]:5060]
18:20:36.970 [CM503004]: Call(13): Route 1: VoIPline:07738378515@(Ln.10001@sipgate)@[Dev:sip:[email protected]:5060]
18:20:36.968 [CM503010]: Making route(s) to "07738378515"<sip:[email protected]>
18:20:36.965 [CM505001]: Ext.100: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.4] PBX contact: [sip:[email protected]:5060]
18:20:36.961 [CM503001]: Call(13): Incoming call from Ext.100 to "07738378515"<sip:[email protected]>
18:20:36.853 Active calls counted toward license limit: []

 

[SY]

18:21:18.145 [CM503021]: Call(13): ACK is not received

It is the reason to drop the call. "ACK" is not received from the phone(Ext.100) which is remote.
Verbose logs or wireshark capture can provide more information for troubleshooting.

Thanks

 

[aftermarket]

hi,

do you have any rough ideas of a setting it could be before i start messing with wireshark which i have no understanding of lol. thanks for your help so far

 

[leejor]

Can Ext. 100 make successful calls to other extensions?