outbound call gets fast busy with Voxitas

[rjtx667]

I have configured a new 3cx install to use a VoIP Provider (Voxitas)

Inbound calls work fine, as well as extension to extension, but I am unable to get outbound calls to work.

I do not think it is a problem with out outbound rule as it appears to be sending a call to Voxitas, but appears to get an error after that.

Any help is greatly appreciated.

Ryan

Here is a copy of some logs:


23:49:23.807 [CM503008]: Call(46): Call is terminated

23:49:20.557 [CM505003]: Provider:[Voxitas] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [NetLogic Switch v3.2.3] Transport: [sip:xx.xx.xx.xx:5060]

23:49:20.557 [CM503002]: Call(46): Alerting sip:[email protected]:5060

23:49:19.135 [CM503024]: Call(46): Calling VoIPline:817xxxxxxx@(Ln.10000@Voxitas)@[Dev:sip:[email protected]:5060]

23:49:18.979 [CM503004]: Call(46): Route 1: VoIPline:817xxxxxxx@(Ln.10000@Voxitas)@[Dev:sip:[email protected]:5060]

23:49:18.979 [CM503010]: Making route(s) to "9817xxxxxxx"<sip:[email protected]>

23:49:18.963 [CM505001]: Ext.101: Device info: Device Identified: [Man: Counterpath;Mod: X-Lite;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [X-Lite release 1014k stamp 47051] Transport: [sip:xx.xx.xx.xx:5060]

23:49:18.947 [CM503001]: Call(46): Incoming call from Ext.101 to "9817xxxxxxx"<sip:[email protected]>

23:43:35.868 [CM503008]: Call(45): Call is terminated

23:43:33.071 [CM505003]: Provider:[Voxitas] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [NetLogic Switch v3.2.3] Transport: [sip:xx.xx.xx.xx:5060]

23:43:33.071 [CM503002]: Call(45): Alerting sip:[email protected]:5060

23:43:31.665 [CM503024]: Call(45): Calling VoIPline:817xxxxxxx@(Ln.10000@Voxitas)@[Dev:sip:[email protected]:5060]

23:43:31.400 [CM503004]: Call(45): Route 1: VoIPline:817xxxxxxx@(Ln.10000@Voxitas)@[Dev:sip:[email protected]:5060]

23:43:31.384 [CM503010]: Making route(s) to "9817xxxxxxx"<sip:[email protected]>

23:43:31.384 [CM505001]: Ext.101: Device info: Device Identified: [Man: Counterpath;Mod: X-Lite;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [X-Lite release 1014k stamp 47051] Transport: [sip:xx.xx.xx.xx:5060]

23:43:31.368 [CM503001]: Call(45): Incoming call from Ext.101 to "9817xxxxxxx"<sip:[email protected]>

23:41:11.931 [CM503008]: Call(44): Call is terminated

23:41:10.212 [CM505003]: Provider:[Voxitas] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [NetLogic Switch v3.2.3] Transport: [sip:xx.xx.xx.xx:5060]

23:41:10.212 [CM503002]: Call(44): Alerting sip:[email protected]:5060

23:41:08.697 [CM503024]: Call(44): Calling VoIPline:817xxxxxxx@(Ln.10000@Voxitas)@[Dev:sip:[email protected]:5060]

23:41:08.603 [CM503004]: Call(44): Route 1: VoIPline:817xxxxxxx@(Ln.10000@Voxitas)@[Dev:sip:[email protected]:5060]

23:41:08.587 [CM503010]: Making route(s) to "9817xxxxxxx"<sip:[email protected]>

23:41:08.587 [CM505001]: Ext.101: Device info: Device Identified: [Man: Counterpath;Mod: X-Lite;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [X-Lite release 1014k stamp 47051] Transport: [sip:xx.xx.xx.xx:5060]

23:41:08.572 [CM503001]: Call(44): Incoming call from Ext.101 to "9817xxxxxxx"<sip:[email protected]>

23:40:00.197 [CM504001]: Ext.104: new contact is registered. Contact(s): [sip:[email protected]:52808;user=phone;transport=udp/104]

 

[bluetel2]

hello.

do you trie your voip provider with only voip client like xlite.

test this and if it's don't work, you that a provider problem, if not can you explain your 3cx installation please

have good day

 

[leejor]

Not sure what the dialing plan is in your area. You are sending an "8" as the first digit. Do they require a "1" or a "0" perhaps?

Just had a look, it seems Voxitas is in the US so i suspect you have to add a "1' in front of your outgoing digits.
You can have 3CX do that automatically for you in the outgoing dial rules.

 

[rjtx667]

After trying to login with just the x-lite client I found it could not make an outbound call from that.

After doing several variations and some googleing I found out that Voxitas uses E.124 numbering which sound be +1xxx-xxx-xxxx

this did not work, however +11xxx-xxx-xxxx did work.

So I modified the dial plan to strip the 9 out and prepend a +11.

I just have to remember to never add a 1 to a long distance number, but otherwise I would have to add a 1 to all outbound calls.

Thanks for all your help,

Ryan

 

[leejor]

You could set up a second outgoing rule that would handle calls dialled with a "1" (91XXXXXXXXXX) then you wouldn't have to worry.

After thinking about that...you'd have to create a rule for each of the other 9 combinations, 92,93,94,95...etc to only strip the 9 and prepend +11. then a rule for 91 to strip 2 digits and prepend with +11. Or you might be able to base it on the length of digits dialled.

Or, require 91 for any non-local area code, if you are required to dial 10 digits locally, and have a rule for all local numbers beginning with 9+ the first digit of the local area code. Or, 1+ for long distance and 9+ for local.