Outbound Call Linksys 3102

[ralexander]

Hy!

I am using a Linksys 3102 with the latest firmware.I have configured my voice gateway according to the instructions from the 3cx blog/help.I am also using a Romtelecom PSTN plus a local voip provider.Testing the 3cx phone system with the voip provider will allow me to receive/call but i receive an error using the pstn line.

What have i done so far:
- Updated with the latest firmware
- Installed 3cx Phone Software
- Configured 3CX Phone System with the gateway
- Configured Linksys 3102 for 3CX Phone System for Voice Gateway
- Provisioned Linksys SPA3102 with 3CX PhoneSystem -okay green
- Set up a general outbound rule for testing

May it be posible for this to happen because of the regionals tab ? ( incorect call tone)

18:40:52.497 [CM503008]: Call(155): Call is terminated
18:40:52.419 [CM503020]: Normal call termination. Reason: Not found
18:40:52.419 [CM503016]: Call(155): Attempt to reach "4072xxxxxxx"<sip:[email protected]> failed. Reason: Not Found
18:40:52.419 [CM503014]: Call(155): No known route to target: "4072xxxxxxx"<sip:[email protected]>
18:40:52.419 [CM503010]: Making route(s) to "4072xxxxxxx"<sip:[email protected]>
18:40:52.419 [MS210000] C:155.1:Offer received. RTP connection: 192.168.1.120:37610(37611)
18:40:52.419 Remote SDP is set for legC:155.1
18:40:52.419 [CM505001]: Ext.105: Device info: Device Identified: [Man: Counterpath;Mod: X-Lite;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [X-Lite release 1104o stamp 56125] PBX contact: [sip:[email protected]:5060]
18:40:52.388 [CM503001]: Call(155): Incoming call from Ext.105 to "4072xxxxxxx"<sip:[email protected]>
18:40:52.357 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.1.120:62296;branch=z9hG4bK-d8754z-024fbe49fb553a22-1---d8754z-;rport=62296
Max-Forwards: 70
Contact: <sip:[email protected]:62296>
To: "4072xxxxxxx"<sip:[email protected]>
From: "Alex (SoftPhone)"<sip:[email protected]>;tag=a9212f47
Call-ID: MGQ0YjQxOGZmZTI0YzFlMjZjN2UzYTE1YWIwOTg3MGU.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO
Proxy-Authorization: Digest username="105",realm="3CXPhoneSystem",nonce="414d535c01b43a1411:5cfc582cce86abb9c28c7a172c572491",uri="sip:[email protected]",response="ce598500531e35565278ce1b5613a327",algorithm=MD5
User-Agent: X-Lite release 1104o stamp 56125
Content-Length: 0

 

[leejor]

I dont see any attempt to reach the 3102 (incorrect outbound rule?). '

May it be posible for this to happen because of the regionals tab ? ( incorect call tone)

At this point I don't think it will be the regional settings, although that could cause some other issues if they aren't correct.

Make sure that you are using the same port number in the PSTN settings of the 3102 AND in the trunk settings for the device in 3CX. You did give the 3102 a fixed IP and used that IP in the 3CX trunk settings as well , right?

 

[mfm]

Can please make sure in the outbound rule you set prefix, for testing purposes as follows:

1,2,3,4,5,6,7,8,9,0

And try again, the logs are showing that the PBX does not know where to route the call in question.

 

[ralexander]

Neither outbound or inbound is working now.

16:51:06.515  Active calls counted toward license limit: []
16:50:36.312  Active calls counted toward license limit: []
16:50:06.218  Active calls counted toward license limit: []
16:49:34.218  Active calls counted toward license limit: []
16:49:04.140  Active calls counted toward license limit: []
16:48:46.780  [CM503008]: Call(1): Call is terminated
16:48:32.140  Active calls counted toward license limit: [1]
16:48:26.233  [CM503025]: Call(1): Calling PSTNline:0728175XXX@(Ln.10000@0268410XXX)@[Dev:sip:[email protected]:5481]
16:48:26.140  [CM503004]: Call(1): Route 1: PSTNline:0728175XXX@(Ln.10000@0268410XXX)@[Dev:sip:[email protected]:5481]
16:48:26.140  [CM503010]: Making route(s) to <sip:[email protected]:5060>
16:48:26.140  [CM505001]: Ext.1000: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.10858.0] PBX contact: [sip:[email protected]:5060]
16:48:26.093  [CM503001]: Call(1): Incoming call from Ext.1000 to <sip:[email protected]:5060>
16:48:01.780  Active calls counted toward license limit: []
16:47:29.780  Active calls counted toward license limit: []
16:46:57.780  Active calls counted toward license limit: []
16:46:27.655  Active calls counted toward license limit: []
16:45:57.499  Active calls counted toward license limit: []
16:45:27.312  Active calls counted toward license limit: []
16:44:57.249  Active calls counted toward license limit: []
16:44:31.421  [CM504001]: Ext.1000: new contact is registered. Contact(s): [sip:[email protected]:1114;rinstance=82390ca9b9801b8a/1000]
16:44:27.187  Active calls counted toward license limit: []
16:43:57.077  Active calls counted toward license limit: []
16:43:26.733  Active calls counted toward license limit: []
16:42:54.905  Active calls counted toward license limit: []
16:42:24.812  Active calls counted toward license limit: []
16:41:54.640  Active calls counted toward license limit: []
16:41:23.187  Active calls counted toward license limit: []
16:41:12.858  [CM504001]: Ext.MakeCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=181f0804f3bc519b/MakeCall]
16:41:12.858  [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=d4bdabcc86518bfa/IVRForward]
16:41:12.858  [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=9e9bd04de85c2df9/EndCall]
16:41:12.812  [CM504001]: Ext.9999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=fe47408e5ccf18e2/9999]
16:41:09.203  [CM504001]: Ext.7004: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=7449107e8e6c1d1d/7004]
16:41:09.203  [CM504001]: Ext.7003: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=0beb248d7a629793/7003]
16:41:09.202  [CM504001]: Ext.7002: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=8127e7e4f279759a/7002]
16:41:09.166  [CM504001]: Ext.7001: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=de547084e2b250fa/7001]
16:41:09.106  [CM504001]: Ext.7000: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=56a44433f3b4e18a/7000]
16:41:08.102  [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=89cf0b8c7c563855/*1]
16:41:08.095  [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=f03dd592f0707fde/*0]
16:41:01.295  [EC200002]: Media server is connected:    application:VOIPServer:0/MediaServer    local:127.0.0.1:5482    remote:127.0.0.1:53775
16:41:01.102  IP(s) added:[192.168.1.8]
16:40:57.273  [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
16:40:56.366  [EC200005]: Parking Orbit server is connected:    application:VOIPServer:0/3CXParkOrbit    local:127.0.0.1:5482    remote:127.0.0.1:53774
16:40:55.898  [EC200004]: IVR server is connected:    application:VOIPServer:0/IVRServer    local:127.0.0.1:5482    remote:127.0.0.1:53773
16:40:53.601  [CM306003]: SIP IP:port mapping (86.34.6.102:52321) resolved by STUN server 75.101.138.128:3478 differs from the one (86.34.6.102:32652 resolved by STUN server 64.69.76.21
16:40:53.382  [CM506002]: Resolved SIP external IP:port (86.34.6.102:52321) on Transport 192.168.1.8:5060
16:40:53.179  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.1.8:5060
16:40:53.023  Active calls counted toward license limit: []
16:40:52.460  [EC200006]: Conference server is connected:    application:VOIPServer:0/3CXConferenceRoom    local:127.0.0.1:5482    remote:127.0.0.1:53768
16:40:50.991  Failed to obtain short path name for [C:\ProgramData\3CX\Bin\Cert]
16:40:50.991  [CM501006]: Default Local IP address: [192.168.1.8]
16:40:50.991  [CM501007]: *** Started Calls Controller thread ***
16:40:50.976  [CM501002]: Version: 8.0.10708.0
16:40:50.976  [CM501001]: Start 3CX PhoneSystem Call Manager
16:40:50.616  [EC200001]: Configuration server is connected:    application:VOIPServer:5485/DBProvider    local:127.0.0.1:53767    remote:127.0.0.1:5485
16:40:50.585  [CM501009]: License Info: Loaded Succeeded

 

[mfm]

Having a look at the logs, it looks the the PSTN device is not making the call, after 20 seconds it just terminates. The ideal thing would be to open a ticket, But if you dont have support you could do a wireshark trace and see what is being sent to a from the PBX to the linksys.

 

[leejor]

16:48:26.140 [CM503004]: Call(1): Route 1: PSTNline:0728175XXX@(Ln.10000@0268410XXX)@[Dev:sip:[email protected]:5481]

It looks to me as if 3CX thinks that the 3102 (at 192.168.1.7) is using port 5481. The default PSTN port on the 3102 is 5061 and in the 3CX settings it is 5062. Did you change the port number in both locations to 5481? Normally you would just change it in one location to match the other end.

In the last post I don't see the 3102 registering after the restart of 3CX. When you restart 3CX you should unplug then re-power the 3102 to force it to re-register, otherwise it will wait up to 30 minutes.